Yes, all our paintings are meticulously handcrafted by professional artists using high-quality materials to ensure a unique and lasting masterpiece.
Can I request customizations for a painting?
Absolutely! We offer customization options for size, color, and style to match your preferences. Please contact us with your requirements.
How is the artwork packaged?
Rolled canvases are shipped in sturdy hard paper tubes, while framed artworks are securely packed in wooden or cardboard boxes to ensure safe delivery.
CREATING & SHIPPING
Creating Time: Generally 3-6 days
Shipping Time: Generally 5-8 days by FedEx/DHL/UPS
We ship to most countries worldwide, and shipping is free. Generally, you will receive your purchase in 10-14 days after order is placed. For quantity order, please contact us at service@pinkgirlaa.com to confirm the accurate time frame.
Ordering & Payment
How do I place an order?
Simply select the artwork you like, choose the size and framing option, and proceed to checkout. Our secure payment system accepts major credit cards, Shop pay, PayPal and so on.
Can I cancel or modify my order after purchase?
Yes, as long as the item has not been shipped. we can assist with changes or cancellations. Please contact service@pinkgirlaa.com or log into your account if you need to cancel your order.
Returns & Refunds
What is your return policy?
We offer a Hassle-free returns and exchanges. If you are not satisfied with your purchase, you can return it within 14 days for a full refund or exchange.
We want happy customers! For any reason, if you don't like the painting you received, you can return it in its original package and condition in 14 days on the receipt of it. Please contact service@pinkgirlaa.com
Who covers the return shipping costs?
For damaged or defective items, we cover the return shipping costs. For other returns, the buyer is responsible for shipping fees.
Framing & Installation
What framing options do you offer?
We offer three options:
Rolled Canvas (unframed)
Stretch Canvas (frameless)
Metal Framed (ready-to-hang)
Are hanging accessories included?
Yes, if you choose the framed option, we provide hanging tools and accessories so you can display your artwork immediately.
